Reference list

ReDat
product by RETIA, a.s.
... more than 2 500 installations
(the selection of installations 1995-2010)
Speech recording,
analysis and
quality management
Reference list
ReDat
výrobek RETIA, a.s.
Speech recording,
analysis and
quality management
Mobile providers
Vodafone CZ, a.s., Prague, Chrudim CZE
§
including CTI integration with CT
Connect, ReDat® VoiceProcessor - speech
analysis module, ReDat® QualityChart agents´ evaluation
Mobitel d.d., Slovenia
§
including CTI integration with Genesys
Contact centres
ComGate CallExpert, s.r.o., Hradec
§
Králové, CZE, including ReDat®
VoiceProcessor – speech analysis module
DHL International, Ltd., Czech Republic,
§
Slovak Republic
Mediatel a.s., Prague, Bratislava CZE
§
including CTI integration with
Siemens DDE Pro Centre
AAA AUTO a.s., Prague CZE
§
CCS Èeská spoleènost pro platební
§
karty, s.r.o.
TEAM TRACKERS, s.r.o., Prague CZE
§
including CTI integration with Nortel
Symposium and Selective recording
module
Auto ESA, a.s., Prague CZE
§
Europe Calling, a.s., Prague CZE
§
ÈEZnet, a.s., ÈEZ Group, Customer service
§
line, Plzeò, Zábøeh CZE
including CTI integration with Genesys
and CRM Siebel, ReDat® QualityChart –
agents´ evaluation
ÈEZnet, a.s., ÈEZ Group, Dispatch centre
§
Prague and Hradec Králové CZE
IP TouchCall recording, ReDat®3 and
ReDat® Application Server – redundant
solution
Czech Television, CZE , including CTI
§
integration with Genesys
CORTEX, s.r.o., Prague CZE
§
including CTI integration with
Alcatel-Lucent CC Agent
Communication One, s.r.o., Prague CZE
§
2 localities, CTI integration (Alcatel
-Lucent CC Agent, Intel NetMerge)
E.ON Èeská republika, s.r.o. - E.ON
§
Customer service line, Brno CZE
including CTI integration with Solidus
eCare, ReDat® QualityChart – agents´
evaluation
Home Credit, a.s., Brno CZE, Piešany SK
§
including CTI integration with Solidis
eCare, ReDat® QualityChart – agents´
evaluation, Selective recording module
Grisoft, s.r.o., Brno CZE
§
2 localities, including ReDat® QualityChart
- agents´ evaluation
D+S Communication Center, s.r.o.,
§
Prague CZE
ICON Communication Centres, s.r.o.,
§
Prague CZE
Nexos X, s.r.o., Prague CZE
§
ATODA Telemarketing, s.r.o.,
§
Èeské Budìjovice CZE
DATART International, a.s., Prague CZE
§
Euphony Czech Republic, a.s., Prague CZE
§
DInsight, s.r.o., Prague CZE
§
Západoslovenská energetika, a.s.,
§
Customer service line, Bratislava SK
Støedoslovenská energetika, a.s.,
§
Customer service line, Žilina SK
Dispatch centre including integration
with Siemens HiPath Trading
Quelle, s.r.o., Customer line, Bratislava SK
§
CC Level, Levice SK
§
AZ Soft S.A., Customer line, Krakow
§
Poland
TP internet sp. z o.o., Customer line,
§
Warsaw Poland
AVG Technologies CZ, s.r.o., Kuala Lumpur
§
Malaysia
Bank and
financial sector
ÈNB, Czech National Bank, Prague CZE
§
ÈSOB Group, a.s., Prague CZE
§
Komerèní banka, a.s., dealing centre,
§
Prague CZE
Èeská spoøitelna, a.s., Prague CZE
§
Raiffeisenbank, a.s., Prague, Teplice CZE
§
Commerzbank AG, dealing centre,
§
Prague CZE
Volksbank, a.s., Brno CZE
§
UniCredit Bank Czech Republic, a.s.,
§
Prague CZE
J&T Banka, a.s., Prague CZE
§
ÈMSS, a.s., Prague CZE
§
including CTI integration with Genesys,
ReDat® QualityChart – agents´ evaluation
D.A.S. pojišovna právní ochrany, a.s.,
§
D.A.S. International, Prague CZE
Všeobecná zdravotní pojišovna Èeské
§
republiky, Health insurance company,
Prague CZE
Winterthur penzijní fond, a.s., CZE
§
IKS, s.r.o., Prague CZE
§
Cyrrus, a.s., Prague, Brno CZE
§
Beneficial Finance, a.s., Prague CZE
§
AXA Èeská republika, s.r.o., Customer line,
§
Brno CZE
Patria Finance, a.s., Prague CZE
§
Èeská exportní banka, a.s., Prague CZE
§
Èeskomoravská rozvojová a záruèní
§
banka, a.s., Prague CZE
ING Bank N. V., Bratislava SK
§
Všeobecná úverová banka, a.s., SK
§
Privatbanka, a.s., SK
§
Slovenská sporite¾òa, a.s., SK
§
BHS Slovakia, o.c.p. a.s., SK
§
Home Credit Slovakia, a.s., SK
§
Generali Poisovòa, a.s., SK
§
KOOPERATIVA Poisovòa, a.s., SK
§
NBS, Slovak National Bank, Bratislava SK
§
J&T Banka SK, Bratislava SK
§
Nova Ljubljanska banka (NLB), Slovenia
§
Lietuvos bankas, Lithuania
§
Marfin Bank, Serbia
§
Banca Tiriac - Banca Comerciala ”Ion
§
Tiriac” S.A., Romania including CTI
integration with Siemens Carol
Marfin Egnatia Bank, Estonia
§
Other institutions
Brnìnské vodárny a kanalizace, a.s.,
§
Brno CZE
Zentiva, a.s., Prague CZE
§
BOND, s.r.o., SK
§
PATENTSERVIS, Bratislava a.s., SK
§
Pelikan, SK
§
SATRO, s.r.o., Operátor kabelové televize
§
a datových služeb (Cable TV and data
provider), Bratislava SK
Bratislavská vodárenská
§
spoloènos, a.s., SK
Billa, s.r.o., Bratislava SK
§
Securiton, s.r.o., Bratislava, SK
§
MIL Electronics Inc., Surrey UK
§
Texscan Oradea, Romania
§
Accenture, s.r.o., Bratislava SK
§
KRUK, sp. z o. o. Wroc³aw Poland
§
Telecom Polska S. A., Lodž Poland
§
IPT, sp. z o. o., Wroc³av Poland
§
ReDat
výrobek RETIA, a.s.
... more than
2 500 installations
(the selection of installations 1995-2010)
Transport companies
and railways
Dopravní podnik hl. m. Prahy, Prague
§
transport company (tram, bus and metro
dispatch centres), CZE
Dopravní podnik mìsta Brna, a.s., CZE
§
Dopravní podnik mìst Mosta a
§
Litvínova, a.s., CZE
Dopravní podnik mìsta Pardubic, a.s., CZE
§
Plzeòské mìstské dopravní
§
podniky, a.s., CZE
Dopravní podnik mìsta
§
Olomouce, a.s., CZE
Dopravní podnik Ostrava, a.s., CZE
§
Czech railways, CZE
§
Správa železnièní dopravní cesty, CZE
§
BDZ (Bulgarski Durzhavni Zheleznitsi),
§
Bulgarian railways
Rail Kosovo, Kosovo railways
§
Georgian railways
§
J.P. ŽELJEZNICE FEDERACIJE BIH d.o.o.
§
Ltd., Bosnia and Herzegovina
Energetic, gas and
industry companies
ÈEZ, a.s., Power station Dukovany - 6
§
ReDat® systems for 3 technological
centres, CZE
ÈEZ, a.s., Power station Temelin – training
§
technological centre, CZE
ÈEZ, a.s., Louèná nad Desnou, Prague
§
Bohdalec, Náchod, Dvùr Králové CZE
ÈEZ, a.s., Pondage power plants
§
Hnìvkovice, Kamýk, Lipno, Štìchovice,
Vrané CZE
Elektrárny Opatovice, a.s. EAST BOHEMIA
§
ENERGY HOLDING LIMITED, J&T Finance
Group, a.s., CZE
ÈEZ, a.s., Power stations Poèerady,
§
Prunéøov II., Tisová Sokolov, Tušimice II.,
Kadaò CZE
E.ON Èeská republika, s.r.o., Brno,
§
Èeské Budìjovice CZE-Major supplies to
other branches and distribution plants
RWE Internal services, a.s., Prague CZE
§
ÈEZ Customer services, s.r.o., Customer
§
service line, Prague CZE
ÈEZ, a.s., supplies to distribution plants in
§
Prague, Dìèín, Plzeò, Pardubice, Ostrava,
Olomouc, CZE
ÈEPS, a.s., dispatch centres, Prague CZE
§
Pražská energetika group (PRE, a.s.),
§
Prague CZE
OTE – Regulator of energy market,
§
Prague CZE
Gas company - Støedoèeská
§
plynárenská, a.s., Prague CZE
Gas company - Pražská plynárenská, a.s.,
§
Prague CZE
Gas company - RWE Group – Regional
§
branches of RWE Group: Západoèeská
plynárenská, a.s., Východoèeská
plynárenská, a.s.
RWE Transgas, a.s. - PZP Tvrdonice,
§
KS Bøeclav, PZP Lobodice, CZE
Coal-mine company-Severoèeské
§
Doly, a.s., Doly Bílina, CZE
Coal-mine company – Czech Coal Group,
§
Czech Coal Services (Mostecká
uhelná, a.s.) Most CZE
Coal-mine company - Sokolovská
§
uhelná, a.s., Sokolov CZE
Metalworks - Tøinecké železárny, a.s.
§
MORAVIA STEEL Group, CZE
Biocel Paskov, a.s., Heinzel Group, CZE
§
Synthesia, a.s., Pardubice CZE
§
SKODA AUTO, a.s., plant Kvasiny, CZE
§
Slovak electricity transmission system,
§
Plc., Slovenská elektrizaèná prenosová
sústava, a.s., SK
Slovenské elektrárne, a.s., SK
§
Slovenské elektrárne, a.s., Pondage
§
power plant Trenèín SK
Slovenské elektrárne, a.s., Nuclear power
§
station Mochovce, SK
Gas company - Slovenský plynárenský
§
priemysel, (SPP a.s.), SK
Gas company - Slovenský plynárenský
§
priemysel, a.s. (SPP a.s.), Eustream, a.s.,
Bratislava SK
Duslo, a.s., SK
§
Novácke chemické závody, a.s., SK
§
Východoslovenská energetika,
§
(VSE, a.s.), SK
Stredoslovenská energetika, (SEE, a.s.), SK
§
Západoslovenská energetika, a.s.,
§
E.ON Group, SK
Bratislavská teplárenská, a.s., SK
§
Energotel, a.s., Bratislava SK
§
Istrochem, o.z., Bratislava SK
§
NAFTA a.s., SK
§
J.P. ELEKTROPRIVREDA BIH d. d., Bosnia
§
and Herzegovina
ZESCO Ltd., Zambia energetics
§
National institutions
Ministry of finance of the Czech
§
Republic, CZE
Customs administration of the Czech
§
Republic, CZE
Ministry of interior of the Czech Republic,
§
Air Service Prague CZE
Police headquarters of the Czech
§
Republic, Prague CZE
Police of the Czech Republic, Regional
§
headquarters Brno, Jihlava, Plzeò,
Ostrava CZE
The Prison service of the Czech
§
Republic, CZE
Security information service, Counter
§
intelligence service of the Czech Republic
Czech national emergency centre, CZE
§
Emergency services of the Czech
§
Republic, dispatch centres (European
emergency telephone number 112), CZE
Ministry of interior of the Slovak
§
Republic, SK
Army of the Slovak Republic, SK
§
Railway police Bratislava, 5 dispatch
§
centres, SK
Regional Police headquarters of the
§
Slovak Republic, SK
Police of the Slovak Republic – regional
§
dispatch centres (Emergency telephone
number 158) SK
Emergency services of the Slovak
§
Republic, dispatch centres (European
emergency telephone number 112) SK
Slovak national emergency centre,
§
including CTI integration with TSAPI
Slovenian regional national courts,
§
Slovenia
Emergency services of Lithuania,
§
(European emergency telephone
number 112)
Airports
Prague Airport, CZE
§
Vilnius International Airport, Lithuania
§
Manila International Airport, Philippines
§
Bangladesh Dhaka International Airport,
§
Bangladesh
ReDat
product by RETIA, a.s.
Speech recording,
analysis and
quality management
Emergency medical
service and hospitals
© 2010, RETIA, a.s. - Promotion
The Motol university hospital, Prague CZE
§
Hospital Hradec Králové CZE
§
Hospital Frýdek-Místek CZE
§
Hospital Litomìøice CZE
§
City Hospital Ostrava-Fifejdy CZE
§
City Hospital Plzeò CZE
§
Hospital Vrchlabí CZE
§
Emergency medical service of South
§
Bohemian region CZE
Emergency medical service of South
§
Moravian region, including location of a
calling number CZE
Emergency medical service Pardubice,
§
including location of a calling
number CZE
Emergency medical service of Hradec
§
Králové Region CZE
Emergency medical service Benešov CZE
§
Emergency medical service Boskovice CZE
§
Emergency medical service Èáslav CZE
§
Emergency medical service
§
Èeská Lípa CZE
Emergency medical service
§
Dìèín-Bøezová CZE
Emergency medical service
§
Frýdek-Místek CZE
Emergency medical service Havlíèkùv
§
Brod CZE
Emergency medical service Hranice
§
na Moravì CZE
Emergency medical service Chrudim CZE
§
Emergency medical service Jièín CZE
§
Emergency medical service Jihlava CZE
§
Emergency medical service Jilemnice CZE
§
Emergency medical service Liberec CZE
§
Emergency medical service Mìlník CZE
§
Emergency medical service Mladá
§
Boleslav CZE
Emergency medical service Most CZE
§
Emergency medical service Opava CZE
§
Emergency medical service Pelhøimov CZE
§
Emergency medical service Plzeò CZE
§
Emergency medical service Prague CZE
§
Emergency medical service Pøeštice CZE
§
Emergency medical service Pøerov CZE
§
Emergency medical service Rokycany CZE
§
Emergency medical service Rychnov
§
n. Knìžnou CZE
Emergency medical service Strakonice CZE
§
Emergency medical service Šumperk CZE
§
Emergency medical service Trutnov CZE
§
Emergency medical service Tøebíè CZE
§
Emergency medical service Turnov CZE
§
Emergency medical service Uherský Brod CZE
§
Emergency medical service Uherské
§
Hradištì CZE
Emergency medical service Ústí
§
nad Labem CZE
Emergency medical service
§
Valašské Meziøíèí CZE
Emergency medical service Vlašim CZE
§
Emergency medical service Votice CZE
§
Emergency medical service Zlín CZE
§
Metropolitan police
Metropolitan police Prague CZE
§
Metropolitan police Brno CZE
§
Metropolitan police Èeské Budìjovice CZE
§
Metropolitan police Dìèín CZE
§
Metropolitan police Frýdek-Místek CZE
§
Metropolitan police Havíøov CZE
§
Metropolitan police Hodonín CZE
§
Metropolitan police Hradec Králové CZE
§
Metropolitan police Hranice CZE
§
Metropolitan police Chrudim CZE
§
Metropolitan police Jeseník CZE
§
Metropolitan police Karviná CZE
§
Metropolitan police Kladno CZE
§
Metropolitan police Kolín CZE
§
Metropolitan police Kopøivnice CZE
§
Metropolitan police Krupka CZE
§
Metropolitan police Liberec CZE
§
Metropolitan police Louny CZE
§
Metropolitan police Meziboøí CZE
§
Metropolitan police Most CZE
§
Metropolitan police Nový Jièín CZE
§
Metropolitan police Olomouc CZE
§
Metropolitan police Orlová CZE
§
Metropolitan police Pardubice CZE
§
Metropolitan police Písek CZE
§
Metropolitan police Plzeò CZE
§
Metropolitan police Prostìjov CZE
§
Metropolitan police Pøerov CZE
§
Metropolitan police Pøíbram CZE
§
Metropolitan police Roudnice n. Labem CZE
§
Metropolitan police Rumburk CZE
§
Metropolitan police Slaný CZE
§
Metropolitan police Tábor CZE
§
Metropolitan police Èeská Tøebová CZE
§
Metropolitan police Ústí nad Labem CZE
§
Metropolitan police Uherské Hradištì CZE
§
Metropolitan police Vansdorf CZE
§
Metropolitan police Vyškov CZE
§
Metropolitan police Zlín CZE
§
Metropolitan police Znojmo CZE
§
Fire and rescue service
brigades
Fire and rescue service of the city
§
of Prague CZE
Fire and rescue service of South
§
Moravia region CZE
Fire and rescue service of South
§
Bohemia region CZE
Fire and rescue service of the
§
Karlovy Vary region CZE
Fire and rescue service of the
§
Hradec Králové region CZE
Fire and rescue service of the
§
Liberec region CZE
Fire and rescue service of the Moravian§
Silesian region CZE
Fire and rescue service of the
§
Olomouc region CZE
Fire and rescue service of the
§
Pardubice region CZE
Fire and rescue service of the Central
§
Bohemian region CZE
Fire and rescue service of the
§
Ústí n.Labem region CZE
Fire and rescue service of the
§
Vysoèina region CZE
Fire and rescue service of the Zlín region CZE
§
Fire and rescue service brigade of
§
Bratislava, SK
Fire and rescue service of the Slovak
§
Republic, SK
The Presidium of the fire rescue force, SK
§
The Regional headquarters of fire and
§
rescue service, Žilina, SK
Other institutions
AAA AUTO, a.s., Prague CZE
§
Accenture Services, s.r.o., Prague CZE
§
CREDIUM, a.s., Prague CZE
§
Èeská pošta, s.p., Czech Post, CZE
§
GROUP 4, s.r.o. CZE
§
JAKOBE, a.s., Prague CZE Praha
§
J&T Securities, a.s., Prague CZE
§
METRO, a.s., Prague CZE
§
Professional Call Center Solutions, s.r.o.,
§
Prague CZE
T-Systems PragoNet, a.s., Prague CZE
§
MAKRO Cash&Carry ÈR, s.r.o., Plzeò CZE
§
KH Trading, s.r.o., Prague CZE
§
Pražské vodovody a kanalizace, a.s.,
§
Prague CZE
RETIA, a.s.
Pražská 341, Zelené Pøedmìstí / 530 02 Pardubice / Czech Republic
Phone: +420 466 852 531 / Fax: +420 466 852 533 / E-mail: [email protected]
www.redat.cz